NSP Phone Policy

At the Anoka County Non-Secure Program phone privileges are given to those youth who have put forth effort into their program by showing leadership, motivation, and general care for themselves and others around them.

Phone Policy

• No incoming calls are accepted to your child and no messages will be taken. See below for calls to staff.
• Weekend and 10/5 program residents do not have phone privileges.

All calls will be made in the following manner:

• Staff will dial the phone and transfer the call to the youth phone.
• Residents log call on a phone call log sheet.
• Residents must have group monitor their phone calls.
• Staff can monitor phone calls.
• Calls times are 10 minutes but can be ended early if there is an emergency.
• Calls may be cancelled. If calls are cancelled for an extended time period,  parents will be notified.

Emergency Calls and Other Exceptions

• If there is a family emergency requiring contact with your child, you may call and ask to speak to the shift leader about an emergency exception call.
• All other exceptions need to be pre-approved by the primary counselor in advance of the call.
• Parents may call once a day to speak to staff and receive an update on their child’s wellbeing and progress.
• Staff will call parents to inform them if there is an emergency with their child.
• Attorneys and placing workers (social worker or probation officer responsible for the youth’s placement): Residents may write or call their attorney and/or their placing worker once daily during business hours.